Support

Need help with Noctune? We are here for you.

Common Questions

Sounds stop when I lock my phone. Make sure Background Audio is enabled in your device settings. Noctune is designed to play continuously in the background.
I purchased premium but sounds are still locked. Try tapping "Restore Purchases" in the app. If that does not work, contact us below.
The app crashes on launch. Make sure you are running the latest version from the App Store. If the issue persists, reinstalling usually fixes it.
Can I use Noctune offline? Yes. All sounds are bundled with the app. No internet required after download.

For anything else, email us at hello@noctune.org and we will get back to you within 48 hours.